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Shipping & Returns

Shipping Policy

YOU DIY Design  currently only FREE delivery to Klang Valley, Malaysia. If you wish for your order to be shipped to out of Klang Valley area, please contact us through Whatsapp.

 

We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Delivery of item will be handled by our in-house delivery team. Items will typically require a minimum of three (3) up to seven (7) business days to arrive to your door. Please note that furniture items are only delivered within Klang Valley, Malaysia.

 

Our Standard Delivery timing is Monday to Saturday, between 9.30am – 5.30pm. For your convenience, we also offer Weekend Delivery on Sundays for an extra fee. You may select your preferred delivery option during check-out. 

Shipping Duration & Delivery Policy

YOU DIY Design normally will consolidate your items into one single order and ship them together. Estimation of shipping duration is best done by taking the item with the longest Estimated Arrival and using that to calculate the shipping duration of your order.

 

In the rare occurrence of a wrong item being delivered, please contact our sales personnel within seven days from the receival date and a replacement will be shipped to you at no extra charges.

Delivery Arrangements:

  • For furniture purchases, your delivery will be scheduled in advanced.
  • Purchased items will be delivered to your doorstep. Installation of your purchased furniture (if applicable) and removal and disposal of all packaging materials from your premises will also be done by us.
  • Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly inform us so at least 3 working days in advance so that we can make the necessary arrangements.
  • Please ensure the size of your loading lifts (if Condominium/Apartment) can fit the furniture ordered.
  • Delivery will only proceed if the delivery team deemed it is suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairways, obstruction of passageways), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery. For customer residing in condominium, please inform us of the time availability for us to schedule delivery accordingly.
  • We will deliver your order to the door-step of your premise, to you or someone you have authorized (your doorman or receptionist) to receive the order on your behalf.
  • In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 30 Days from the date of first attempted failed delivery. If there is no response within the time period given, your order will be cancelled without refunds.

Return Policy (Only Applicable for Online Transaction)

No Questions Asked 30-Day Return Policy

So if you change your mind, don’t sweat it! You may convert your purchase to other products within 30 days of the date you received the item (subject to Return Eligibility below), no questions asked and we will arrange for the item to be picked up from you! 

If the item arrived is damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by contact us through Whatsapp (with order number)

Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

  • Within 30 days after delivery
  • New condition and unused
  • Original packaging
  • Item is not marked as “As-Is” or “Sales Item” (indicated on the product page)
  • Either the item is self-returned to our warehouse, or a RM100 pickup fee will be charged.

 

YOU DIY Design reserves the right to reject any returns if item does not meet all of the above conditions.

Cancellation Policy

Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment.

Please noted that cancellation only can be make before we confirm the delivery address.